Soon we'll be gathering with friends, family, neighbors, and colleagues for holiday celebrations. We want to find joy in the holiday, but one conversation leads to another and soon people find themselves talking about triggering topics like what, or who, was on the ballot or other hot-button issues. Former International Protocol Officer Shelby Scarbrough knows how conversations can quickly escalate and soon you need to diffuse the situation, with the understanding that 'sometimes people cross the line’. She shares with us tips on how to take a civil approach to confrontation with friends, family, or neighbors as well as advice on how you can appreciate someone’s passion and views and respect their perspective. Shelby began her career in the White House as a member of President Ronald Reagan’s advance team, where she helped coordinate such landmark events as the Reagan-Gorbachev Moscow Summit.