In these increasingly divisive times, with ongoing layoffs, mergers, and return to office adjustments - difficult conversations are fast becoming the norm in the workplace. However, recent client interviews and workforce surveys from FranklinCovey, the global leader in leadership and professional development, found that both leaders and employees often avoid having difficult conversations or feel that they handle them poorly. In response to these results, Franklin Covey Senior Consultant Todd Davis addresses the top challenge in difficult conversations: the emotional tension. He teaches us strategies and tips for shifting mindset from the fear of difficult conversations to seeing them as the way to make progress on important issues. He has over 35 years of experience in human resources, talent development and executive recruiting.