The level of stress and conflict in today’s world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appears to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them. Utilizing a proven method for defusing antagonistic interactions, Eddy shows readers how to address a variety of potentially contentious situations, including family conflicts, workplace disputes, neighbor and stranger confrontations, emotional political discussions, and circumstances involving angry customers, clients, and patients. In addition to authoring over twenty books, Bill Eddy LCSW also writes a popular blog on PsychologyToday.com with over five million views and is the co-founder of High Conflict Institute.