In 1981, marketing executive Karen Olson hurried to a business meeting in New York City. An elderly, homeless woman outside Grand Central Station caught her eye. Impulsively, Karen darted across the street and bought the woman a sandwich and an orange juice. She listened to the woman’s story and learned her name: Millie. This small act of kindness changed the trajectory of her life. With her leadership, determination, and ability to bring people together, she launched a grassroots, local outreach to the homeless, primarily families, that today has turned into a national movement known as Family Promise. Karen now shares her journey, the stories of volunteers and lives changed, and why we must choose to make a difference. For her work, she received the prestigious Annual Points of Light Award from President George H.W. Bush.